Thank you for choosing BuyTNI. We aim to provide a smooth and reliable shipping experience for all customers. This policy explains how we process and deliver orders for furniture and general home items.
Order Processing
All orders are processed within 1–3 business days, Monday through Friday, excluding holidays. Large or custom furniture pieces may require extra handling time. When your order is processed, you will receive a confirmation email with details. If we are experiencing delays or high order volume, we will contact you promptly.
Shipping Timeframes
Shipping times depend on the type of item and your location.
Small and medium items such as chairs, décor, lamps, and accessories typically arrive within 3–7 business days.
Large or oversized furniture such as sofas, dining tables, bed frames, and cabinets usually arrive within 7–14 business days. In some cases, oversized items may take up to 21 business days based on freight schedules and delivery routes. Please note that these are estimated delivery windows and may vary due to weather, carrier delays, or other logistical factors.
Shipping Methods
We work with trusted national and regional carriers to deliver your order safely. Depending on the size and weight of your items, your order may ship via standard parcel shipping, LTL freight delivery, or white-glove delivery when available. Freight shipments may require the delivery company to schedule an appointment with you before drop-off.
Shipping Rates
Shipping costs are calculated during checkout based on item size, weight, quantity, and delivery location. Oversized or heavy items may require additional freight or handling charges. These fees will be clearly displayed before you complete your purchase so you know the total cost upfront.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with your tracking number and carrier details. Tracking updates may take 24–48 hours to appear. If you do not receive tracking information, please contact us.
Freight Delivery and White-Glove Options
Some large furniture pieces are delivered via freight services and may be dropped off at the curbside or driveway. The driver may not bring the item inside your home. Please be available to receive and inspect the shipment upon arrival.
If white-glove delivery is available for your item, it may include in-home placement, basic assembly, and packaging removal for an additional fee.
Damaged or Missing Items
If your order arrives damaged, defective, or missing components, please contact us within 48 hours of delivery. Provide clear photos or videos so we can assist you promptly. Do not discard packaging or damaged items until the issue is resolved.
For packages marked as delivered but not received, check with neighbors, family members, or your local carrier. If the package cannot be located, contact us within 3 business days so we can assist in investigating and resolving the issue.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information at checkout. BuyTNI is not responsible for delays, lost deliveries, or returned shipments caused by incorrect or incomplete addresses. If an order is returned to us due to an incorrect address, additional reshipping fees may apply.
International Shipping
If you ship internationally, update this section as needed. We currently ship to [insert countries or regions]. International shipments may be subject to customs fees, taxes, or import duties set by the destination country. These charges are the responsibility of the customer. Delivery times for international orders may vary based on customs processing.
Order Changes and Cancellations
Once an order has been processed, it may not be possible to change or cancel it. If you need to update your order, contact us as soon as possible and we will do our best to assist before the order ships.
Contact Us
If you have any questions about your shipment, order status, or delivery options, please contact us.