Warranty

If a product fails because of a defect in materials or workmanship within its warranty period, we will repair it, replace it, or refund it.

Every product sold by BuyTNI carries a written guarantee. BuyTNI supplies furniture made by a range of manufacturers, and the warranty period that applies to your order is the period published for that product at the point of sale.

The table in Section 3 sets out the periods we treat as our minimum by product type. Where a manufacturer offers longer, the longer period applies. Either way, BuyTNI administers the claim, you deal with us.

1. Who is covered

This warranty is given to the original purchaser, at the original delivery address, and it is not transferable. It applies to products bought directly from BuyTNI or from an authorized BuyTNI reseller. Proof of purchase is required.

2. What is covered

We cover defects in materials and craftsmanship under normal use in the environment the product was specified for:

  • Frames, structural components and welds
  • Hardware, fixings, drawer slides and locking mechanisms
  • Mechanical and moving components, recliner actions, seating controls, gas lifts, castors, and the motors and control boxes in height-adjustable desks
  • Upholstery, foam and covering materials, for the shorter period shown against those components

Cover begins on the date of delivery.

3. Warranty Periods by product type

The periods below are indicative minimums. The confirmed period for any individual item is the one shown on its product page and on your order confirmation, and it may be longer.

Periods run from the date of delivery. Where a component is listed separately in the Notes column, that component's shorter period applies to it rather than the headline period.

4. Conditions of use

Commercial furniture is built for high-traffic heavy-use environments, hotels, restaurants, food operations, offices and schools. To hold its warranty, a product must be used in the setting it was specified for.

Sites running multi-shift or 24/7 operations, or needing higher weight ratings, should specify heavy-duty products. Talk to us before you order and we will quote accordingly.

5. What is not covered

  • Normal wear and tear, including the softening of foam, the flattening of fiberfill, and the gradual wear of covering materials.
  • Cosmetic damage such as scratches, dents and scuffs arising after delivery.
  • Misuse, abuse, negligence, overloading, or use outside the conditions in Section 4.
  • Improper assembly, installation or relocation.
  • Damage caused by cleaning agents or methods that conflict with the care instructions supplied with the product.
  • Damage from environmental exposure, fading or degradation from sunlight, heat, moisture, humidity or salt air.
  • Unauthorized modification, and damage caused by unsuitable replacement parts or by repairs carried out incorrectly.
  • Natural variation in grain, color and
    texture in timber, leather, stone and other natural materials, and reasonable variation between production batches and samples.
  • Products sold as clearance, ex-display, ‘as is’ or second-hand, unless a period is stated in writing on the invoice.
  • Products used for rental or hire.
  • Labor, removal, re-installation and freight costs, except as set out in Section 8

  • Repairs by others: Using a third-party repairer, or parts not supplied by BuyTNI, does not by itself void this warranty. Damage caused by an incorrect repair or by an unsuitable part is not covered.

6. Delivery damage and shortages

Damage in transit is not a warranty matter and runs on a shorter timeline.

Visible damage or shortages

Note them on the delivery receipt at the time of delivery.

Concealed damage

Report it within [FIVE] business days of delivery, with photographs of the product and the packaging.

Reports made after these windows may not be actionable, because our carriers apply their own limits. Where damage is recorded at delivery, the exclusion for cosmetic damage in Section 5 does not apply to it.

7. How to make a claim

A.  Get in touch

Email: warranty@buytni.com or call [DEDICATED NUMBER TO BE SUPPLIER BY RA], quoting your order number.

B.  Send us the details

We need proof of purchase, a description of the fault, photographs showing both the fault and the whole product, and the product label or serial number where there is one.

C.  Assessment

We acknowledge claims within [TWO] business days. We may need to inspect the product on site or ask you to return the item or a component. We will tell you which, and we will arrange it.

D.  Outcome

If the claim is approved, we will repair the product, supply a replacement part, replace the product, or issue a refund or credit , the choice is ours. Where a product has been discontinued, we may supply a comparable substitute. Replacement parts and fabrics may vary slightly in color, grain or texture from the original.

8. Costs

We cover the cost of parts, and of any repair we carry out or authorize.

We do not cover the cost of labor to remove or re-install furniture, or freight, except that BuyTNI meets reasonable freight costs on approved claims made within the first [12] months after delivery.

9.  Business customers

This section applies where the product is bought for business, trade or institutional use.

EXCEPT AS EXPRESSLY SET OUT IN THIS WARRANTY, BUYTNI MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE.

To the extent permitted by law, BuyTNI's total liability under this warranty is limited to the purchase price paid for the product concerned. BuyTNI is not liable for indirect, incidental, special or consequential losses, including loss of profit, loss of use, business interruption, or the cost of substitute furniture.

This warranty is governed by the laws of the State of [State]. RA TO ADVISE

10. Consumer legal rights

This is a Limited Warranty. Where a product is bought for personal, family or household use, the following applies.

Implied warranties, including the implied warranty of merchantability, are limited in duration to the warranty period that applies to the product. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

BuyTNI is not liable for incidental or consequential damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

You do not need to register your product for this warranty to apply.

11. Care and maintenance

Warranty cover depends on the product being looked after as intended. Care instructions are supplied with every product and are published on each product page. If you are unsure which cleaning products suit a particular fabric or finish, ask us before you use them , we will confirm in writing.

12.Contact

BuyTNI Warranty Claims: Email: warranty@buytni.com or call [DEDICATED NUMBER TO BE SUPPLIER BY RA]